Warranty & Returns

VLS Asia standard limited warranty:

Twelve (12) months from delivery date

VLS Asia limited warranty covers against defects in material and workmanship by the Manufacturer. Under normal use and service, every hardware portion of the product shall be free from physical defects in material and workmanship.

The warranty period begins upon transfer of risk, meaning the day when the product has been delivered to you, or the product has been collected.

If a product does not operate as warranted throughout the warranty period, VLS Asia, at our option and expense except for transportation costs, repair or replace the defective product or part, or deliver to the customer an equivalent product or part to replace the defective item. Replaced products will become the property of VLS Asia. Replacement products may be new or refurbished.

We are not liable in any way for any damage caused by defects, repairs or replacements, neither directly nor indirectly, including, but not limited to, loss of income, loss of data on any computer or storage device, or damage to other assets or third parties.

VLS Asia warranty is not transferable and valid only for the product or entity that originally purchased the product from us with the Serial Number of the same Product purchased.

Other warranties, or warranty periods, may be promoted by other sources. However, as the manufacturer's agent in Singapore and other countries, only the limited warranty and warranty period defined here is what we provide for Singapore and other countries we sell to.

In some circumstances, warranty extensions may be available at an extra cost.

Certain types of goods are generally excluded from warranty: single-use items, certain consumables, used items, batteries (installed or external) and such marked as "no warranty".

Also, our warranty does not apply if the product has not been purchased from us, or the warranty period has expired, or the warranty label or seal is broken or has been removed, or the serial number label is missing or unrecognizable, or the product has been modified or repaired by any unauthorised service centre or personnel, or the defect was caused by abuse or improper use not conforming to product manual instructions, or environmental conditions more severe than those specified in the manual and specification, or the defect was caused by Force Majeure, such as "Acts of God", flood, lightning, earthquake, war, vandalism, theft, power brownouts.

For us to be able to determine if a defect is covered by our warranty, and to eventually perform repair or replacement, you'll need to return the item to VLS Asia and the following return policy applies.

Under this policy, returns are defined as you sending or delivering products purchased from us back for the purpose of:

VLS Asia warranty repair or replacement, within the product's warranty period of Twelve (12) months from delivery date unless stated otherwise, or refund or exchange, within 10 days from delivery date.

Returns for other purposes or beyond the specified periods are not possible and will be refused.

Please do not send or bring a return item to us unless requested or prior appointment has been made and with VLS Asia written instructions.

To be able to accept your return, we require a valid receipt or proof of purchase indicating full details of the order, invoice number, purchase date, and the reason for the return. Please note that "a change of mind" or similar is not a valid reason for refunds or exchanges.

If you consider bringing in a return yourself:

You must have confirmed an appointment with us prior to your showing up. Otherwise entry to our premises may be refused.

When returning an item, in any case and for both ways, you are responsible for all matters of transportation, including the cost of shipping/delivery, handling fees and, if the item is located outside of Singapore, also all paperwork and expenses for border-crossing, and either way.

We recommend you to purchase transport insurance as we will not be responsible for loss or damage in transit.

Transportation and related costs are non-refundable and non-reimbursable, including all costs for shipping or delivery of repaired items or replacements/exchanges to you, meaning any transportation cost borne by VLS Asia will be invoiced to you or, in case of refund or exchange, deducted from your refund or credit.

Once we have received and inspected your returned item, we will send you an email confirming receipt of your returned item and notifying you of our approval or rejection of your warranty claim or refund/exchange request. If approved, we will process your return.

Certain types of products or tangible or virtual assets are generally non-refundable and non-exchangeable:

Products marked as "no refund" or "not refundable" in the product description.

• "Clearance Sales" products, or "Demo".
• Software products downloaded or opened or unsealed.
• Products from which the serial number has been removed.

To be eligible for a refund or exchange, your item must not be one of the list above, be unused and in the same condition that you received it. It must also be in its original packaging.

1 for 1 Return
Within Seven (07) Days Cancellation
With Original Packaging/ Box

If eligible and approved: within a reasonable number of working days, a credit will be applied; depending on exchange or refund, either to your customer account with us, or via the original method of your payment. We do not entertain requests for refund to anyone else than the original purchaser or through any payment method other than what was originally employed for payment of the order.

Any expenses, such as fees for bank transfer, must be borne by you, the beneficiary.

In certain cases only partial credits may be granted, such as, but not limited to, if any item or part/accessory thereof, is not in its original condition, damaged or missing.

Please allow time for the credit to be processed by us and the institutions involved.

If you have not received a refund after several days, please verify how you had made your original payment and check accordingly, for example your bank or credit card statement. Eventually consider enquiring their processing time.

Should more than 14 days have passed since our approval, and then please contact us.