Refund Policy
Refund & Exchange Policy
Please read our refund and exchange policy carefully before placing your order. By ordering, you agree to the terms below.
Strictly No Cancellation
Once your order is placed, it cannot be cancelled, changed, or refunded for any reason. Please review your cart and details carefully before confirming payment.
Refunds & Exchanges
- Refunds or exchanges are only allowed for defective, damaged, or incorrect items received.
- Requests must be made within 7 days of delivery, with photos and proof of purchase.
- Items must be unused, in original packaging, and accompanied by a receipt.
- Shipping fees are non-refundable.
How to Request a Refund or Exchange
- Email [email protected] with your order number, photos, and reason for request.
- Our team will review and respond within 3 business days.
- Approved refunds will be processed to your original payment method.
Contact Us
For questions about refunds or exchanges, email [email protected] or call +65 8924 8242.